Field Sales Associate

About the role

ROLE: Field Sales Associate
LOCATION:
REPORTS TO:

Kolkata
Direct report to Team Leader or equivalent

THE ROLE
Our Field Sales Associates are critical to BIMA’s success – this is the role that engages with our
customers for the first time and delivers the great customer experience we are trying to give, as well as
being at the centre of our Company’s growth and success.

Reporting into a Team Leader, the Field Sales Associate will be responsible for talking face-to-face with
current and potential customers in their sales territory to understand their needs and provide BIMA
product, services and solutions they are willing to buy.

To be a BIMA Field Sales Associate you need to be motivated to work in sales and deliver great customer
service but also be comfortable working to set targets. You will also need to be comfortable doing a
physically demanding job that can involving standing all day, often in hot and humid conditions

THE RESPONSIBILITIES
Sales Achievement
 Meet or exceed monthly/daily sales targets maintaining the standards of professionalism, quality
and conduct at the sales kiosk assigned at the sales location.
 Meet the daily run rate of sales targets, as agreed with the Team Leader daily.
 Ensure that required number of customer meetings are done and daily targets are achieved.
 Talk to a range of potential customers to educate them about all aspects of the products and
services and be able to answer their questions and concerns with a view to them engaging with
and buying Milvik’s products and services.
 Evaluate the customer’s needs and match the products and services to these with a view to
building a long-lasting customer relationship.
Product & Process Adherence
 Develop a good working knowledge of the product and service offering and the sales approaches.
Show proactivity to continually strive to be up to date with changes to products and services.
 Use the tools and systems to accurately record all customer and transaction information.
 Provide the highest quality of service to our customers, keeping updated with the latest
information regarding products, services, policies & procedures.
 Efficiently and professionally handle customer queries and complaints – resolve product or service
problems by clarifying the customer’s complaint, determining the cause of the problem, selecting,
and explaining the best solution to solve the problem, expediting correction or adjustment,
following to ensure resolution.
 Meet Team Leaders at the agreed spot and time every day and promptly informing them of any
kind of absenteeism prior to the workday. Wearing the field uniform daily to provide the best
possible impression of the company.
 Adhere to the business code of conduct, corporate policies, guidelines, and statutory
requirements.
 Actively contribute to the immediate team particularly in Team Meetings and during training
sessions.

THE PERSON: SKILLS AND EXPERIENCE REQUIRED

 Educated to either diploma or graduate level
 Minimum 0-2 years of relevant work experience in field sales, preferably kiosk selling. Must
genuinely want to deliver a good customer experience.
 Needs to be results-orientated and self-motivated and be comfortable working to set targets,
often under pressure. Takes responsibility for own performance but also can work well in a team.
 Should be able to learn new skills and information quickly and enjoy learning.
 Good basic computer skills and comfortable learning new tools and technology.
 Good time management must be punctual and manage own time to hit targets.
 Excellent communication and listening skills, have a good face-to-face presence and be able to
build trust, rapport and relationships quickly with customers. Shows a positive attitude when
dealing with others and can also demonstrate patience, persistence and persuasiveness.
 Must be comfortable dealing with others in difficult situations e.g. calmly handling complaints or
objections.
 Comfortable with working on their feet for extended periods of time and under varying weather
conditions, usually warm degrees.
 Must be able to read, write and speak Bengali.

Skills & keywords