Designation : CRM & Business Development / Sales Executive
Job Description : Recruitment Mantra is hiring a CRM & Business Development/Sales Executive for R.A. Electricals – Zindal Lighting. The candidate will be responsible for handling enquiries, converting leads into orders, maintaining customer relationships and generating repeat business. The role requires regular calling, quotation preparation, systematic follow-ups and coordination with the billing, dispatch and logistics teams. Key Responsibilities • Respond promptly to enquiries received through IndiaMART, WhatsApp, Facebook and Instagram. • Call new prospects, understand their requirements and identify sales opportunities. • Prioritise premium and high-value leads and provide consultative follow-up. • Prepare accurate quotations and coordinate revisions, approvals and order closures. • Maintain regular follow-ups until each lead is converted or formally closed. • Build strong relationships with prospective and existing customers. • Communicate product details, prices, order updates and delivery information. • Coordinate billing, dispatch, transportation and logistics for timely fulfilment. • Share regular updates with customers and generate repeat-order opportunities. • Reconnect with dormant customers and lost leads. • Convert qualified enquiries into confirmed orders. • Maintain complete CRM records, including customer details, lead stages, follow-up notes, quotations and outcomes. Key Performance Indicators • Lead-to-order conversion rate • Number and value of bills generated • Timely completion of scheduled follow-ups • Orders received from repeat customers • Recovery and conversion of lost or inactive leads • Accuracy and completeness of CRM records Required Skills • Lead qualification and conversion • Business development and inside sales • Telephone selling and persuasive communication • WhatsApp Business communication • Quotation preparation and follow-up • Customer relationship management • CRM and customer-database management • Billing, dispatch and logistics coordination • Negotiation and order-closing ability Candidate Profile • Graduate in Business, Commerce, Marketing or a related discipline. Candidates from other academic backgrounds with relevant skills may also apply. • Previous experience in inside sales, business development, CRM, tele-sales or customer handling is preferred. • Excellent communication, convincing and follow-up skills. • Strong ownership of sales targets and customer commitments. • Comfortable coordinating with billing, dispatch and logistics teams. • Must be organised and capable of maintaining accurate customer and follow-up records.
Job Location : Kolkata, West Bengal
Role :
CRM
CTC : ₹180,000 P.A. - ₹240,000 P.A.