About the role
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team
Skills & keywords
How hiring works
- ApplySend your CV here, on WhatsApp or by email.
- Screening callA recruiter calls shortlisted candidates.
- InterviewWith the employer.
- OfferWe stay with you until you join.
Recruitment Mantra never charges candidates. If anyone asks you for money for this job, do not pay and report it to support@recruitmentmantra.com.
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