CCE

About the role

• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues and provide solutions.
• Upsell other products wherever possible.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well read on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets and customer queries.

Skills & keywords