CRE

About the role

Dreamland Escapes Private Limited is a fast-growing travel and hospitality company, committed to delivering unforgettable experiences to our clients. With a focus on personalized service, we are expanding our customer engagement team and looking for enthusiastic individuals to join us.

We are looking for a friendly, well-spoken, and proactive Customer Relationship Executive (CRE) to manage client interactions and support the sales and service team. The ideal candidate should have excellent communication skills, a customer-first mindset, and basic computer proficiency.

• Handle inbound and outbound customer calls and inquiries
• Provide information about travel packages, services, and bookings
• Maintain good customer relationships and ensure client satisfaction
• Record and update customer information accurately in the system
• Follow up on leads and assist the sales team in closing deals
• Coordinate with internal departments to resolve customer queries
• Maintain daily call logs and prepare basic reports

• Graduate in any discipline
• Excellent verbal and written communication skills in English, Hindi, and Bengali
• Basic computer knowledge (MS Word, Excel, Email, etc.)
• Pleasant personality with a professional attitude
• Previous experience in customer service or hospitality will be an added advantage

• Competitive salary (₹2 – ₹3 LPA)
• Supportive work culture and learning environment
• Opportunity to grow within the travel and hospitality sector
• Exposure to client handling and real-time customer service experience

Skills & keywords