Designation : CRM Executive
Job Description : S.K. WeldedMesh Pvt Ltd is seeking a dedicated CRM Executive to join our team. The ideal candidate will be responsible for managing customer relationships, ensuring customer satisfaction, addressing queries, and maintaining a seamless communication channel. You will also assist in generating reports, analyzing customer feedback, and driving customer loyalty. Responsibilities: Handle customer queries and complaints professionally. Manage customer accounts and ensure effective communication. Track customer interactions and provide timely follow-ups. Collaborate with sales and support teams to resolve issues and improve service delivery. Generate CRM reports and analyze customer data. Assist in maintaining customer retention strategies. Eligibility: Graduate with 2+ years of experience in a similar role. Excellent communication and interpersonal skills. Proficient in CRM software and MS Office. Strong problem-solving abilities and attention to detail.
Job Location : Kolkata
Role :
CRM
CTC : ₹200,000 P.A. - ₹360,000 P.A.