Designation : Service Manager
Job Description : Job Summary: Rangeet Auto Pvt. Ltd. is looking for an experienced and motivated Service Manager to lead our service department in Kolkata. The Service Manager will be responsible for overseeing all service operations, ensuring customer satisfaction, and driving the department's efficiency and profitability. This role is crucial in maintaining the high standards of service that Rangeet Auto Pvt. Ltd. is known for. Key Responsibilities: Manage and supervise the daily operations of the service department, including scheduling, workflow, and staff management. Ensure the highest level of customer satisfaction by addressing and resolving customer concerns promptly and professionally. Oversee the quality of repairs and maintenance performed by the service team to ensure compliance with company standards. Monitor and control service department expenses to maintain profitability. Implement and monitor service procedures to ensure efficiency and productivity. Train, mentor, and motivate service staff to achieve performance goals and improve service quality. Maintain strong relationships with customers and suppliers. Ensure compliance with safety regulations and company policies. Eligibility: Graduate degree in any discipline; technical background in automotive services is a plus. Minimum of 3 years of experience in a similar role within the automotive industry. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work under pressure and manage multiple tasks effectively. Proficiency in MS Office and service management software. Customer-oriented with a focus on delivering high-quality service.
Job Location : Kolkata
Role :
Service
CTC : ₹300,000 P.A. - ₹500,000 P.A.