Designation : CRM Executive
Job Description : About Saboo Sarees Pvt. Ltd. Saboo Sarees Pvt. Ltd. is a renowned name in the saree industry, known for its exquisite collection and unmatched quality. We are committed to providing our customers with the best shopping experience and high-quality products that celebrate tradition and craftsmanship. Position: Customer Relationship Manager (CRM) Key Responsibilities: Customer Engagement: Build and maintain strong relationships with customers, ensuring their needs are understood and met. Customer Support: Provide exceptional customer service by addressing inquiries, resolving complaints, and offering product information. Sales Support: Assist the sales team in managing customer accounts, processing orders, and following up on sales leads. Feedback Management: Collect and analyze customer feedback to improve service quality and product offerings. CRM Software Management: Utilize CRM software to track customer interactions, sales activities, and generate reports. Event Coordination: Assist in organizing and coordinating customer events and promotional activities. Market Research: Conduct market research to identify potential customer segments and understand market trends. Eligibility Criteria: Education: Graduate from a recognized university. Skills: Excellent communication skills, both verbal and written. Strong interpersonal skills and the ability to build relationships. Good organizational and multitasking abilities. Proficiency in using CRM software and MS Office applications. Experience: Previous experience in customer service or a similar role is preferred but not mandatory.
Job Location : Kolkata
Role :
CRM
CTC : ₹200,000 P.A. - ₹240,000 P.A.