Designation : Operation Executive
Job Description : Job Description – Admin Operations for Digital Mental Healthcare Clinic & Platform Location - Kolkata The role is for an efficient admin operation executive for a Digital Mental Health clinic & platform, who will work on multiple roles in the admin space from Customer Service and Clinic Administration to Patient and Practitioner Management processes using the Oaktree Platform. It is a Full Time Employment opportunity with statutory benefits, annual appraisal cycle, family health insurance and other industry standard benefits Responsibilities: ● Patient & Practitioner service responding to queries ● Responsible for onboarding process for practitioners, patients & Organizations ● Validating patient appointments ● Monitoring patient records ● Ensuring prescription and investigation process initiation and collaboration with partners ● Feedback & complaint management through online workflow ● Initiate & monitor Invoicing & Billing processes ● Train other staff as required ● Insurance Claims submission and monitoring ● Assess and Analyse operations metrics and prepare business reports as required Requirements: ● Bachelor’s Degree (education in Psychology will be an advantage) ● Prior experience – preferably 3+ years working in any customer management or operations execution role in a reputed BPS/BPO organization, working with International clients ● Prior experience with Healthcare BPS or administration a definite advantage ● Excellent communication skills in neutral English accent ● Multi-tasking & organizational skills 52 Frederick Road Edgbaston Birmingham B15 1HN Ph +44 1214391360 Oaktreeconnect.co.uk ● Ability and willingness to quickly learn the Healthcare processes, patient management nuances of UK ● Demonstrating high level of patience and empathy with patients, exercising discretion and understanding of confidentiality requirements, especially patient data ● Ability to understand policies and adhere to them ● Understand the SOP and adhere to procedures laid down for the program ● An individual with a high degree of integrity and excellent work ethics Need: Immediate About Oaktree Connect Oaktree Connect is a Birmingham-UK based Digital Mental Health Clinic and platform that brings together cutting-edge technology with mental health care to all, irrespective of age, culture, language, ability, income for UK residents. Our mission is to provide wide range of highest quality, traditional evidence based mental health services alongside safe up-to-date treatments, as a national centre of excellence We know that technology is important, at Oaktree Connect we have used it to empower people who experience mental health problems, making it easy to reach out to seek care and make informed choices to improve the quality of their lives and recover. The service will be “end-to-end”, multi-disciplinary, multi-professional to make it simple and seamless for the users, our patients and practitioners, both in the short and long term. This is unlike the current provision of services within the private sector which is quite clearly fragmented and sometimes not evidence based. Our care also extends to the clinicians who work with us as we provide a safe environment for them to work in and encourage ongoing learning and development. As an organisation we will campaign against the stigma of mental illness so that it is treated the same as any other disease. About The Platform The cutting edge Digital Clinic platform powering Oaktree Connect is a breakthrough capability for Digital clinics that brings robust and extensive automation of operational processes, exceptional multi-dimensional security and protection of data, state of art portal for patients and patient organizations, diagnostic aid for clinicians through AI/ML and integration with partner ecosystem
Job Location : Kolkata
Role :
Operation
CTC : ₹300,000 P.A. - ₹500,000 P.A.