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Designation : Customer Service Representative / CRE

Job Description : Job Title: Customer Service Representative / Customer Relationship Executive (CRE) Company: SB Ground Realty Pvt. Ltd. Location: Kolkata Annual CTC: ₹1.8 – ₹2.4 Lakhs per annum About Us: SB Ground Realty Pvt. Ltd. is a fast-growing real estate company committed to delivering excellence in property solutions and client service. With a focus on integrity and professionalism, we aim to provide a seamless experience to our clients at every touchpoint. Job Summary: We are seeking a dynamic and customer-focused Customer Service Representative / CRE to join our team in Kolkata. The ideal candidate will serve as the first point of contact for customers, addressing inquiries, providing information, and ensuring a smooth client experience. Key Responsibilities: Handle inbound and outbound customer calls professionally and efficiently. Assist clients with property-related queries, site visit scheduling, and service requests. Maintain a positive and empathetic attitude toward customers at all times. Follow up with prospective leads and maintain regular communication. Keep records of customer interactions and update CRM systems. Coordinate with internal departments to ensure prompt resolution of customer issues. Eligibility Criteria: Education: Minimum Higher Secondary (HS); Graduate preferred. Experience: 6 months of customer service or client interaction experience preferred. Freshers with excellent communication skills may also apply. Communication: Very good verbal and written communication skills in English, Hindi, and Bengali. Skills: Strong interpersonal and listening skills Basic computer literacy (MS Office, email, CRM tools) Ability to multitask and stay organized

Job Location : Kolkata

Role :

Back Office , CRE

CTC : ₹180,000 P.A. - ₹240,000 P.A.