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Designation : Technical Support Executive
Job Description : Job Description of Technical Support Executive at Dhanvesttor: As an IT Technical Support Executive at Dhanvesttor, you will play a crucial role in ensuring the smooth operation of our IT systems and infrastructure. You will be responsible for providing technical assistance and support to our employees, resolving IT issues promptly, and maintaining the overall reliability and security of our IT environment. Essential Duties and Responsibilities: ● Installs, modifies, and makes minor repairs to computer hardware and software systems. ● Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. ● Maintains system functionality by testing computer components. ● Consults with users to determine appropriate hardware and software needs and assists in placing orders. ● Keeping records of all IT assets and server management ● Maximizes computer systems capabilities by studying technical applications and making recommendations. ● Tests compatibility of new programs with existing ones. ● Gathers data to identify and evaluate technical purchasing options. ● Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications. ● Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs. ● Installs software and necessary applications for workflow. ● Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. ● Maintains system capability by testing computer components. ● Carries out software, network, and database performance tuning. ● Documents hardware and software updates. ● Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies. ● Prepares reference material for users by drafting operation instructions Job Requirements: ● Excellent problem-solving and troubleshooting skills. ● The ability to communicate technical information in an accessible manner to non-technical employees. ● A process improvement mindset. ● Software maintenance and testing capability. ● Vendor relations. ● Basic knowledge of networking principles and operating systems. ● Ability to effectively prioritize and execute tasks in a high-pressure environment. ● Customer-service focus. ● Collaborative mindset. ● Hands-on problem-solving ability. ● Associate’s degree or above in computer science, information systems, or related field ● Prior experience working on a Helpdesk, in IT, or similar technical function
Job Location : Kolkata
Role :
Technical Support
CTC : ₹300,000 P.A. - ₹600,000 P.A.