Designation : Guest Relation Executive ( GRE )
Job Description : Coordinating and multi-tasking job duties in a busy environment. Should possess detailed information about the Hotel, city as well as the competition. Detailed information regarding arrivals and room requirements. Have up to date information on daily room occupancy Providing excellent customer service as per hotel standards. Greeting guests as they enter and exit the hotel. Providing information regarding the Hotel, town attractions, activities etc. Check on VIP reservations, complete their pre-registration formalities. Allocate rooms to all arriving guests. Maintain up-to date information on room rates, current promotions, offers and packages Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. Co-ordinate with housekeeping for clearing of rooms. Collect Guest feedback during guest departure along with his likes and dislikes. Perform basic cashier activities as and when required. Maintain guest lockers for safe custody. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. Give proper and complete handover to the next shift Should be able to handle all guests without bias or prejudice. Follow the house rules and policies laid down by the management.
Job Location : Dhanbad
Role :
CTC : ₹180,000 P.A. - ₹240,000 P.A.